PRIVACY POLICY
Privacy Policy
Last Updated: October 10, 2026
At Hi5, LLC ("Hi5 LLC," "we," "us," or "our"), we place the highest importance on respecting and protecting the privacy of our customers. Our most important asset is our relationship with you. We want you to feel comfortable and confident when using our website, reservation system, and services (collectively referred to as the "products and services").
This Privacy Policy explains how we collect, use, and protect your personal information. By accessing or using our products and services, you agree to the terms of this Privacy Policy.
What Personal Data Do We Collect?
Vehicle information: We collect vehicle identification numbers (VINs), including by scanning vehicle barcodes, as part of our service records.
We collect the following types of information:
• Information You Provide: When creating an account, you may be asked to provide your full name, phone number, and a valid email address. Payments are processed through Square. Square processes payment information under its own privacy notices. We may receive transaction details needed to manage payments, receipts and refunds.
• Automatically Collected Information: When using our services, we may collect IP addresses, location data, and device information such as your operating system and model.
• Website Information: Our website and reservation service providers may process technical information such as browser and device details, IP addresses, and usage information under their own privacy policies.
How Do We Use Personal Data?
We process your personal data based on the following grounds:
• To perform contractual obligations and provide our services
• To comply with legal obligations or court orders
• To protect legitimate interests such as service improvement and security
• When you have given explicit consent
• When necessary to protect public interest or vital interests
We use your data to:
• Operate and improve our services
• Ensure the safety and security of our systems
• Communicate with you regarding your account or our services
When Do We Share Your Data?
We do not sell your personal information. We may share your data with:
• Service Providers: Who assist in providing our services, under strict confidentiality obligations.
• Affiliates: Under common ownership or control for business operations.
• Authorities or Legal Bodies: When required by law or to protect our legal rights.
• Business Transfers: In case of a business transfer such as a merger or acquisition, with notice provided to you.
Your Rights and Choices
You have the right to:
• Access and Portability: Contact us to request access to your personal information or a copy of it, subject to applicable law.
• Correction: Update your personal data by logging into your account or contacting us.
• Deletion: Contact us to request deletion of your personal information. Some records may need to be retained to meet legal obligations.
• Withdraw Consent: Opt-out of marketing communications by using unsubscribe links or updating your preferences.
• Limit Processing: Object to certain data uses under specific conditions.
• Avoid Automated Decisions: Contact us to discuss any automated decisions affecting you.
If you are in the EU, you have additional rights under applicable data protection laws. To exercise these rights, contact us at [email protected].
Security
No website, electronic transmission or storage system can guarantee complete security. Avoid sending payment card numbers or other sensitive payment details by email; use the Square payment process.
Square Payments
For information about how Square processes personal information, please review Square’s privacy notice.
Cookies and Embedded Services
Our website includes third-party services, including Google Maps. These services may receive information such as your IP address and browser or device information when they load, and may use cookies or similar technologies under their own privacy policies. You can manage cookies through your browser settings; blocking them may affect website features.
Contact Us
If you have questions or concerns about your privacy or this policy, please contact us at:
Hi5, LLC
Email: [email protected]
Phone: (207) 888-4055
If applicable data protection law gives you the right to lodge a complaint, you may contact the competent data protection authority in your jurisdiction.
Request Data Deletion
Last Updated: October 10, 2026
At Hi5, LLC ("Hi5 LLC," "we," "us," or "our"), we place the highest importance on respecting and protecting the privacy of our customers. Our most important asset is our relationship with you. We want you to feel comfortable and confident when using our website, reservation system, and services (collectively referred to as the "products and services").
This Privacy Policy explains how we collect, use, and protect your personal information. By accessing or using our products and services, you agree to the terms of this Privacy Policy.
What Personal Data Do We Collect?
Vehicle information: We collect vehicle identification numbers (VINs), including by scanning vehicle barcodes, as part of our service records.
We collect the following types of information:
• Information You Provide: When creating an account, you may be asked to provide your full name, phone number, and a valid email address. Payments are processed through Square. Square processes payment information under its own privacy notices. We may receive transaction details needed to manage payments, receipts and refunds.
• Automatically Collected Information: When using our services, we may collect IP addresses, location data, and device information such as your operating system and model.
• Website Information: Our website and reservation service providers may process technical information such as browser and device details, IP addresses, and usage information under their own privacy policies.
How Do We Use Personal Data?
We process your personal data based on the following grounds:
• To perform contractual obligations and provide our services
• To comply with legal obligations or court orders
• To protect legitimate interests such as service improvement and security
• When you have given explicit consent
• When necessary to protect public interest or vital interests
We use your data to:
• Operate and improve our services
• Ensure the safety and security of our systems
• Communicate with you regarding your account or our services
When Do We Share Your Data?
We do not sell your personal information. We may share your data with:
• Service Providers: Who assist in providing our services, under strict confidentiality obligations.
• Affiliates: Under common ownership or control for business operations.
• Authorities or Legal Bodies: When required by law or to protect our legal rights.
• Business Transfers: In case of a business transfer such as a merger or acquisition, with notice provided to you.
Your Rights and Choices
You have the right to:
• Access and Portability: Contact us to request access to your personal information or a copy of it, subject to applicable law.
• Correction: Update your personal data by logging into your account or contacting us.
• Deletion: Contact us to request deletion of your personal information. Some records may need to be retained to meet legal obligations.
• Withdraw Consent: Opt-out of marketing communications by using unsubscribe links or updating your preferences.
• Limit Processing: Object to certain data uses under specific conditions.
• Avoid Automated Decisions: Contact us to discuss any automated decisions affecting you.
If you are in the EU, you have additional rights under applicable data protection laws. To exercise these rights, contact us at [email protected].
Security
No website, electronic transmission or storage system can guarantee complete security. Avoid sending payment card numbers or other sensitive payment details by email; use the Square payment process.
Square Payments
For information about how Square processes personal information, please review Square’s privacy notice.
Cookies and Embedded Services
Our website includes third-party services, including Google Maps. These services may receive information such as your IP address and browser or device information when they load, and may use cookies or similar technologies under their own privacy policies. You can manage cookies through your browser settings; blocking them may affect website features.
Contact Us
If you have questions or concerns about your privacy or this policy, please contact us at:
Hi5, LLC
Email: [email protected]
Phone: (207) 888-4055
If applicable data protection law gives you the right to lodge a complaint, you may contact the competent data protection authority in your jurisdiction.
Request Data Deletion
